FAQS

Do you have covid-19 procedures in place still

I do not currently have any mask requirements, this is subject to change based on local guidelines & case numbers. If you prefer to wear a mask, I am happy to also wear one.

As always, if you have symptoms stay home. I am happy to reschedule your appointment even if its last minute, I do waive my cancellation fee in for COVID-19 exposure situations to ensure everyone’s health & safety. Thank you for your understanding & cooperation during this challenging time.

Looking for additional Parking information?

What type of payment do you accept?

I accept all major credit & debit cards, along with Apple Pay & Venmo Business. I do accept cash, however, I don’t keep change on hand.

do you have a cancellation policy?

For all guest visits, I require a credit card on file, this can be changed at check out and/or saved on file for your next visit. This secures your appointment time. In the event you have to cancel, no problem, I totally understand life happens!

You can cancel up to 24 hours before your appointment. If you cancel with less than 24 hours notice, the card on file will be charged 50% of the total service cost.

I appreciate your understanding & respect for my time, & I acknowledge the same to you.

What if i am running late to my appointment?

Given the nature of running my business, while potentially have another guest in service prior to your appointment, I may not be able to respond right away or answer a phone call. My preferred method of communication would be a text, since it may be quicker & less disruptive to respond.

For most single services, my cut off is 15 minutes if I have another guest after you. If you are getting multiple services I will do as much as I can with the time I have left.

Please understand, I will do everything to run on time for you & if ever I am running behind, I will do my best to also let you know ahead of time as well!

I bought a product, if I don’t like it, can I return it?

Yes! Although, I hope you love everything you buy-it may not happen. You can return anything unopened/brand new for a full refund on the original tender. Anything gently used (over half way full & less than 6 months old), can be returned for salon credit which will be issued on a gift card.

Any used tools, brushes, or items that are not easily disinfected may not be returned for sanitation reasons, unless it is faulty.

What if I’m not in love with my hair?

Please reach out to me, email me here or give me a call here. I want you to be in love with your hair, that is my number one goal.

I will first offer you to come in & have me make an adjustment, if there is still an issue, I will get a second opinion from another trusted stylist, my suite mate Kate. If after 2 adjustments, you are still unhappy we will discuss our next option.

I do not offer refunds for services preformed, if I haven’t gotten a second chance to look at it & make an adjustment.

Can i bring my kids in with me?

If they are having a service with me or you are taking turns back to back, you are welcome to bring them. For your own services, I do ask for them to stay at home if possible.

Being in a cozy suite space I have to respect the size of the space. Most importantly, I want you to fully relax & take a break when you come in to see me.

I appreciate your understanding!